I placed an order from a company in UK for Chris Belcher pick set. Sent an email Friday that I would like instructions and maybe a link to dvd to watch it in use. Got an answer today saying they would take care of it Monday. Asked a follow up as I thought they were answering even on off days and to my disdain I found that this is not the thing to do. I got my final message telling me they would not take care of me and to f--k off which really was not nice for one of the largest companies to say. Very poor customer relations in my opinion. I hope other companies are not as rude as I never would have sent messages if I had known this was a no-no.

Just a customer from across the pond who does not know the rules.