Yes, not surprisingly, Wylk is correct. A few more pictures to take and the lock will be back together, so if there are questions, ask them now. It will be several months before the lock is installed back into the safe, but I am making up a mounting stand so the lock can be checked for proper operation. On the safe , one dial was hard to turn, so checking it on the mounting stand will help to locate where the problem is. And so far it looks like it was a mounting alignment problem in the safe.