Taken aback

[Tom Gordon]

Sorry to hear that you got this result.
I am not sure that there are any demo videos of the product, apart from on youtube, which I presume that you have looked at.
There is indeed a wide gulf between the speed and enthuisiasm that you will receive from most UK companies when compared with American ones, so from the US standpoint, patience and then more patience is required. Being thought of as pushy will get peoples hackles up in GB, but it is always very hard to understand what is normal and what is pushy in any foreign culture.
I paid for a new CNC (made in the UK) over a year ago and still dont have it ...but you shouldnt normally have to wait that long.

[radar]

Went fishing on you tube and found many different videos using this pick. After watching quite a few different people working with it I see some of what they are doing and reading Chris's instructions I feel I am ready to put it to the test. Looks as if I will need practice practice practice but I will persevere and make it work now. Again thank you for all your help.

[chubbbramah]

I have found this small company helpful on several occasions, but can be irascible, and others have also had bad experiences here, so you are not alone - don't take it personally.
It might be a reluctance to deal with overseas orders, or the company (which is small in staff) was over-stretched. Not an excuse, but might be an explanation. Others, such as on here, will try to help.

As well as trying to pick lever locks tentatively, some attempt at decoding first, to find which are the high- and low-lift levers can be useful. There are numerous lever lock picking vids on youtube, look for ones which mention this detail.