Taken aback

[radar]

I placed an order from a company in UK for Chris Belcher pick set. Sent an email Friday that I would like instructions and maybe a link to dvd to watch it in use. Got an answer today saying they would take care of it Monday. Asked a follow up as I thought they were answering even on off days and to my disdain I found that this is not the thing to do. I got my final message telling me they would not take care of me and to f--k off which really was not nice for one of the largest companies to say. Very poor customer relations in my opinion. I hope other companies are not as rude as I never would have sent messages if I had known this was a no-no.

Just a customer from across the pond who does not know the rules.

[Tom Gordon]

Sorry to hear that you got this result.
I am not sure that there are any demo videos of the product, apart from on youtube, which I presume that you have looked at.
There is indeed a wide gulf between the speed and enthuisiasm that you will receive from most UK companies when compared with American ones, so from the US standpoint, patience and then more patience is required. Being thought of as pushy will get peoples hackles up in GB, but it is always very hard to understand what is normal and what is pushy in any foreign culture.
I paid for a new CNC (made in the UK) over a year ago and still dont have it ...but you shouldnt normally have to wait that long.

[radar]

Went fishing on you tube and found many different videos using this pick. After watching quite a few different people working with it I see some of what they are doing and reading Chris's instructions I feel I am ready to put it to the test. Looks as if I will need practice practice practice but I will persevere and make it work now. Again thank you for all your help.

[chubbbramah]

I have found this small company helpful on several occasions, but can be irascible, and others have also had bad experiences here, so you are not alone - don't take it personally.
It might be a reluctance to deal with overseas orders, or the company (which is small in staff) was over-stretched. Not an excuse, but might be an explanation. Others, such as on here, will try to help.

As well as trying to pick lever locks tentatively, some attempt at decoding first, to find which are the high- and low-lift levers can be useful. There are numerous lever lock picking vids on youtube, look for ones which mention this detail.

[radar]

Thanks for the reply. Had I known the protocol it would not have happened. What was real bad was the unprofessional language used toward me and it continued when I tried to answer. I have since forgotten about it and am moving on. I did not find any you tube videos specifically for that tool other than Tradlock showing an advertisement. Do you have a link to a specific video.

[Tom Gordon]

Thanks for the reply. Had I known the protocol it would not have happened. What was real bad was the unprofessional language used toward me and it continued when I tried to answer. I have since forgotten about it and am moving on. I did not find any you tube videos specifically for that tool other than Tradlock showing an advertisement. Do you have a link to a specific video.

Which exact picks were you interested in -there are many!

[radar]

I bought the Chris Belcher rcpc pick from them. I do have the written instructions and would like to see the motions used when picking so I don't hurt the wires using too much forc.

[Tom Gordon]

I bought the Chris Belcher rcpc pick from them. I do have the written instructions and would like to see the motions used when picking so I don't hurt the wires using too much forc.

You need to go on the Tradelocks website.
as you bought it off them there should be no problem applying for a password.

[radar]

I bought it from another UK company as Tradelocks does not sell outside the UK. The other company will not assist me and I have moved on from them. I did register with Tradelocks but they have not replied probably because of not doing business outside UK. I am pretty sure Tradelocks did have a dvd available to view and I think it was in the download section.

[Tom Gordon]

I bought it from another UK company as Tradelocks does not sell outside the UK. The other company will not assist me and I have moved on from them. I did register with Tradelocks but they have not replied probably because of not doing business outside UK. I am pretty sure Tradelocks did have a dvd available to view and I think it was in the download section.

Walkers?